Accessibility Statement for Waste Disposal Services in West Kensington

This accessibility statement explains how we work to make information about waste disposal in West Kensington accessible and usable for as many people as possible. Our goal is to support all residents, businesses, and visitors in accessing clear, reliable guidance on waste collection, recycling, and responsible disposal in the local area.

Our commitment to accessibility

We are committed to meeting the Web Content Accessibility Guidelines WCAG 2.1 Level AA, as widely recognised best practice for digital accessibility. We aim to design, develop, and maintain our online information and digital tools so that people with a wide range of abilities and assistive technologies can use them.

Accessibility is a core consideration for our waste disposal information for the West Kensington area. We review content regularly to improve clarity, readability, and structure so that users can quickly find waste disposal details relevant to their location and needs.

Screen-reader support

Our online content is structured to be compatible with modern screen readers used by people who are blind or have low vision. We use descriptive headings, meaningful text for labels, and clear reading order so that screen readers can present information about waste disposal, collection schedules, and recycling guidance in a logical sequence.

Where images or icons are used to support information about waste disposal in West Kensington, we aim to provide alternative text that explains the purpose or key message. We also work to ensure that essential information is presented in text, and not only through images or colour.

Keyboard navigation

Our digital content is designed to be navigable using only a keyboard, without requiring a mouse or touchpad. Users should be able to move through menus, forms, and key information on waste disposal using the Tab, Shift Tab, Enter, and arrow keys.

We aim to keep focus order logical, avoid keyboard traps, and provide clear visual focus indicators so that keyboard users can see where they are on the page. This is especially important when users are completing forms, checking waste collection details, or reviewing recycling instructions for West Kensington.

Readable and understandable content

We aim to use plain, direct language when explaining how to manage waste disposal in West Kensington. Where technical terms are required, we explain them in simple terms. Content is broken into clear paragraphs and headings so that users can scan for the waste disposal topic that matters to them, such as general waste, recycling, bulky items, or hazardous materials.

We also aim to ensure that colour contrast between text and background is sufficient for people with low vision or colour vision differences, in line with WCAG 2.1 AA contrast guidelines.

Known limitations

We are aware that some older documents or third party materials related to waste disposal may not fully meet accessibility standards. When such content is necessary, we work to provide key information in an accessible format and to replace or improve inaccessible documents where practical.

Requesting accessible formats or support

If you experience any difficulty accessing waste disposal information for West Kensington, or if you need information in a different format, we want to help. Reasonable adjustments may include providing information in large print, easy read, or audio format, or offering additional explanation or guidance by a suitable communication method.

To request an accessible format, report an accessibility problem, or ask a question about accessibility, please contact our team and clearly describe the information you need and any specific accessibility requirements. Please include details of the page, document, or service you were trying to use, and the type of assistive technology you rely on, if applicable. This helps us respond more quickly and improve accessibility for others.

Continuous improvement

We review feedback and carry out regular checks to maintain and improve the accessibility of our waste disposal information for West Kensington. As standards and technologies evolve, we will continue to update our content and processes so that everyone can access essential waste disposal guidance in a fair and inclusive way.